We’ve used NWC for about a year now and have been quite pleased. Debra, the coordinator, works quickly and is good at dealing with our sometimes odd-ball requests. The nannies have overall been great. There is some variability in the level of service each provides (e.g., some will clean your house without even having to ask, whereas other just do the basics), but it is easy to explore and decide who you like the best and then just request those folks going forward. The service is so convenient, and we plan to keep on using it indefinitely.